The OPTIMUM Training Limited
Terms & Conditions
1. Validity
These terms of trade govern the sale and supply of goods by The OPTIMUM to you. The OPTIMUM may amend these terms from time to time. You shall be notified of any amendments by a notice on the The OPTIMUM site.
2.The OPTIMUM Contract With You
No contract shall exist between you and The OPTIMUM until The OPTIMUM has sent you an email confirming receipt and acceptance of your order. The OPTIMUM is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods or the order appearing on The OPTIMUM site or for unavailability (see 3. below). The OPTIMUM reserves the right to place restrictions on the volume of any goods ordered.
By placing an order for products with age restrictions you declare that you are of legal age to purchase those products.
3. Pricing and Availability
The prices and availability of the goods are specified on the The OPTIMUM site. Such information is subject to change without notice. Each price, as displayed, is inclusive of VAT (at the standard UK rate). There shall be an additional charge for delivery, the amount of which shall vary according to the delivery method that you
choose. In the unlikely event that the goods are unavailable, or that The OPTIMUM needs to vary the price due to supplier price increases, tax changes or site errors for example, following confirmation of your order The OPTIMUM shall send you a notification by email and allow you the opportunity to cancel your order if The OPTIMUM has not done so itself.
4. Delivery of Goods
The OPTIMUM shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted on the The OPTIMUM site are estimates only based on availability, normal processing and delivery time. The OPTIMUM may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Your credit card will be debited on despatch of your order. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery.
5. The OPTIMUM Guarantee and Returns Policy
If for any reason you are unhappy with any or all of the goods received, you can return any of them to The OPTIMUM for an exchange or refund, providing each is returned to The OPTIMUM returns processing centre within 30 days from the date of order or 7 working days from the day after you receive the goods (whichever is longer). You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods.
The OPTIMUM recommends that you use registered post or recorded delivery when returning goods. The OPTIMUM shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, The OPTIMUM only obligation is to refund the full amount paid by you. This does not affect your statutory rights.
OPTIMUM Seminars and Coaching are the catalysts for improved personal and business performance. Our commitment to providing inspirational, affordable and results oriented individual and team seminars and coaching is backed up by a no nonsense money back guarantee. If you do not think the seminar will meet your expectations after the first 3 hours, or you are dissatisfied with the quality of the training provision we will refund your fees in full! Simply speak to a member of staff within the timeframe stated and return your course materials, for a full refund.
6. Your right to Cancel
Under the Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
If you wish to cancel you should wrap the item you for which you are cancelling the contract securely, including the packing slip you received with the order. Complete the return reason as Other and write in Contract Cancelled. Send the item back to reach us within seven working days of the date that the item was delivered to you. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.
7. EU VAT
The OPTIMUM is required to collect VAT at the relevant rate for orders being dispatched outside the UK. If VAT rates in the country of the destination of your order differ from those in the UK, the VAT will be recalculated and included in the product prices shown on the Order Summary page.
8. Governing Law and Jurisdiction
Contracts between you and The OPTIMUM shall be governed by English Law and all disputes shall be submitted to the non-exclusive jurisdiction of the English courts.
9. Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.
The OPTIMUM Commitment to Privacy Statement
The OPTIMUM is committed to protecting the privacy of those using our site and the confidentiality of the personal information which our customers provide us with. We use the information we collect to provide services and to ensure that your order is processed smoothly. Beyond that we only use personal information if volunteered by you.
The OPTIMUM will never sell personal information or share personal information with third parties unless these are involved to fulfill your order.
The OPTIMUM will never sell personal information or share personal information with third parties, unless these are involved to fulfil your order. Our employees and associated companies are obliged by us to respect confidentiality.
Booking Form
Reservations
Provisional reservations may be made by telephone, but a booking is only regarded as definite, when confirmed in writing by completing and returning this form. Reservations should be made as soon as possible to avoid disappointment.
Tel: 01244 342133 | Fax: 01244 342135
Fee
The fee includes course notes, tea/coffee. Lunch is provided where indicated.
VAT will be charged at the prevailing rate.
Please make cheques payable to OPTIMUM.
Cancellation & Transfers
Substitutions may be made for original nominees at any time, but cancellations will incur charges as shown below. These are based on the time that WRITTEN notification is received.
Where notification in writing (including fax or email) of cancellations is received less than 15-21 days before the commencement of a course, a charge of 25% of the fee will be levied. 8-14 days before the commencement of a course, a charge of 50% of the fee will be levied. 7 days or less before the commencement of a course, a charge of 100% of the fee will be levied.
Non attendance on any course without prior written notification (including fax or email) will necessitate the full fee being charged.
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